Tags: [ email notice ]
作者：粥粥小黑皮 連結：https://www.zhihu.com/question/34147404/answer/997212532 來源：知乎 著作權歸作者所有。商業轉載請聯繫作者獲得授權，非商業轉載請注明出處。
寫在前面的話：
郵件的的至高境界不在於辭藻華麗，而是“得體”。郵件雖然很很短，卻透露出一個人的休養內涵。常說字如其人，郵件的表達就如同一扇打開著的窗戶，站在外面的聰明人可以把你看看個大概。
外企工作5年經驗，因為在法企，對英語郵件的要求不是很高（法式浪漫主義英語你懂得）。外加內部溝通偏多，英語郵件技巧沒有提升很快。現在進入一家英國外資企業，郵件水準一下子暴露，郵件品質很渣，經常被叫去辦公室被老闆指點江山。所以，痛定思痛，花了挺長一段時間思考，並苦苦搜羅了下身邊同事和客戶的優質郵件和網路資料（引用自：https://blog.talaera.com/business-emails-phrases ），從中找點好的例句和思路。
整理了如下150句非常實用的英文郵件例句，幫助你快速搭建一個郵件的結構。外加自己在工作中高頻使用的幾個場景案例，有些句子甚至可以直接“拿來主義”。讓你的郵件編輯效率起飛，目標是讓老闆對你的郵件無話可說！！！
第一章：思路篇：精，禮，准，行，謝 英語郵件的五字方針
在開始正式內容之前，還是希望幫大家提煉一下撰寫英語郵件的要領：
一封好的英語郵件我認為有5個重要標準：
1.精：
措辭言簡意賅，篇幅精簡，因為郵件的目的是方便別人閱讀和理解。（LESS IS MORE）
2.禮：
一定要講禮節，講禮節，講禮節！重要的事情講3遍。外國人非常講究禮貌，這代表一個人的素養，尤其在素未謀面的情況下。禮貌的態度就是你最好得名片。
3.准：
表達的資訊，觀點要明確。每每都要擊中要害，就如同一顆顆出膛的子彈擊中你所要表達的目的。（bullet point）抓重點，不要泛泛而談。因為人家沒時間看你的“文章”。
一般重要資訊有，【重要決定】，【會議紀要】，【建議&方案】等
一般選取三點比較好，提煉關鍵點。1，2，3，我只說三點
4.行：
“行“表示郵件最後要給到下一步的行動計畫，因為光有一個結論沒有action plan等於沒有推動項目的進行。所以給到郵件相關同事，客戶一個清晰的行動計畫，最好用表格的形式呈現為上策。記住，你是一個手握方向盤的老司機，你要drive。開車
5.謝：
在郵件最後，表達感謝。希望別人的回復，感謝他人的配合與協作。帶著滿滿都誠意與他人溝通，合作就會變得順暢。讓別人不僅僅知道你的目的，更重要的是你的心意。
希望你通過以上五個bullet point配合我提供的一些模版，還有自己的積累。寫出一封封得體又溫暖的英語郵件。讓你的溝通幫助你贏得生意場上的豐收，獲得公司內部溝通達人的好口碑。
第二章：實用篇
奉上獨家使用說明書：
1.保存一個word文檔，需要的話下方有獲取方式
2.“查找”你需要的主題或者關鍵字 （CTRL+F）
3.複製+粘貼：應該是最喜聞樂見的快速鍵了
4.修改潤色：根據你郵件需要表達的意思和語境進行適當的修改
好句子都在下面了，供大家參考：
以下例句均來自 Talaera——一個英語機構 《150+ Useful Email Phrases That Will Make Your Life Easier》 原文連結：https://blog.talaera.com/business-emails-phrases 原作者：Paola Pascual 在此基礎上進行二次整理～
分成：1.鳳頭 2.豬肚 3.豹尾 就像小時候學寫作文一樣
一 鳳頭
A. Opening Lines
1/寒暄
開頭一定要表達感謝和寒暄，禮貌很重要——傳達對別人的關切，讓對方知道你重視他。
● I hope you had a good weekend.
● I hope you had a great trip.
● Hope you had a nice break.
● I hope you are well.
● I hope all is well.
● Hope you’re enjoying your holiday.
● I hope this email finds you well.
● I hope you enjoyed the event.
● I’m glad we had a chance to chat at the convention.
● It was great to see you on Thursday.
● It was a pleasure to meet you yesterday.
2/ 郵件開頭
說明自己的來意，寫這份郵件的目的是什麼？ ● I am writing to you about our last meeting/your presentation yesterday/our next event.
● I am writing to you with regards to/regarding/concerning/in connection with…
● I am writing to ask/enquire/let you know/confirm/check/invite you to/to update you
on/ask for a favor…
● I am writing you to follow up on…
● I am contacting you to inform…
● I am reaching out because…
● This is just a quick note to…
● This is just a quick reminder…
● I wanted to let you know that…
● Might I take a moment of your time to… (very formal)
● It’s [Your Name] from [Your Company].
● This email is just to let you know that…
3/ 回復他人
● I just got your request for…
● I just read your email about…
● As we discussed, I would like to send you…
● Thank you for your email about…
● Thanks for your email this morning/yesterday/on Wednesday/last month…
● Thanks for your feedback on/your invitation/your suggestion
● Thanks for sending/asking about/attending
● Thanks for your quick reply.
● Thanks for getting back to me so quickly.
● Thank you for reaching out (to me).
4/ 致歉
● Sorry for my late reply.
● Sorry it took me so long to get back to you.
● I apologize for the late response.
● Sorry it’s been so long since my last email.
● I was sorry to hear about…
● Please accept our apologies for any inconvenience caused.
二：豬肚
B. Body Lines
1/隨函附件
● I’ve attached…
● Please find [file] attached.
● I’m enclosing [file].
● Please see the information below for more details about…
● The parts in bold/in red/in blue are my comments/are the changes we made.
● Here’s the document that you asked for,
● I’ve attached [file] for your review.
● I’m sending you [file] as a pdf file.
● The attached file contains…
● Could you please sign the attached form and send it back to us by [date]?
● Here’s the [document] we discussed.
● [file] is attached.
● Please take a look at the attached file.
● Take a look at the [file] I’ve attached to this email.
● I’ve attached [file].
● Please note that…
2/ 提出請求
● Could you please…?
● Could you possibly tell me…?
● Can you please fill out this form?
● I’d really appreciate it if you could…
● I’d be very grateful if you could…
● It would be very helpful if you could send us/me…
● I was wondering if you could/if you would be able to…
● If possible, I’d like to know (more) about…
● Please find my two main questions below.
3/ 尋求更詳盡的解釋
● I didn’t/don’t fully understand [something]. Could you please explain that again?
● I didn’t quite get your point about [something]. Could you be more specific?
● Could you repeat what you said about…?
● Could you give us some more details on…?
● If you could please shed some light on this topic, I would really appreciate it.
● Could you please clarify [something]?
● Could you please clarify when you would like us to finish this?
● When exactly are you expecting to have this feature?
● Here are the details on…
● Could you please clarify what you would like us to do about…?
● If I understood you correctly, you would like me to…
● What exactly do you mean by [something]?
● Could you explain what you mean by [something]?
● In other words, would you like us to…
4/ 資訊分享
● Thank you for letting me know.
● Thank you for the heads up.
● Thank you for the notice.
● Please note…
● Quick reminder…
● Just a quick/friendly reminder that…
● Thank you for sharing.
● I’d like to inform you that…
● Just a quick heads up -
● Thanks for keeping me in the loop.
● Please keep me informed/posted/updated/in the loop.
**5/獲得別人的意見或者許可 **
● Please let me know if this is OK with you.
● What are your thoughts (on this)?
● What do you think?
● Please let me know what you think.
● We just need the thumbs up/the green light. (=we’re waiting for approval)
● You (totally) have the green light!
● He approved of it, so you can go ahead with the project.
6/ 發出會議的邀請
● I’d like to schedule a meeting on [day] if you are available/free then.
● I am available on [day], if that’s convenient for you.
● Would you be available on [day]?If so, I’ll send you an invite shortly.
● Can you make it on [day]?If so, I’ll book accordingly.
● I’m afraid I can’t make it on [day]. How about…?
● (Due to…) I’m afraid we need to reschedule/delay/postpone/put back/cancel/call
off/move/rearrange our meeting.
● We are sorry to inform you that the interview/meeting scheduled for [day] will have to be
rescheduled.
7/ 如何傳達一個壞消息
● Unfortunately, …
● Unfortunately, we cannot/we are unable to …
● I’m afraid it will not be possible to…
● Unfortunately, I have to tell you that…
● I’m afraid that we can’t…
● We regret to inform you that…
● I regret to inform you that (due to…) …
● After careful consideration we have decided (not) to …
● Due to [reason], it won’t be possible to…
● It’s against company policy to…
● I tried my best, but…
● Despite my best efforts, …
● I can’t see how…
● I’m sorry but it’s out of my hands.
● I’m afraid I won’t be able to…
● I’m sorry to tell you that…
第三部分：豹尾
**1/ 期盼他人的回復或其他.. **
● Looking forward to hearing from you soon.
● I look forward to hearing from you soon.
● Please let me know if this works/if you are available/if that sounds good/if you can/if you
can help/if you need to reschedule…
● I look forward to seeing/meeting you.
● See you on Thursday/next week.
● Thanks.
● Thank you in advance.
● Thank you for everything.
● Cheers.
● Any feedback you can give me on this would be greatly/highly/much appreciated.
● If you could have it ready by tomorrow/the end of next week, I would really appreciate it.
● I would appreciate your help in this matter.
● I hope you find this helpful.
● I hope it’s clearer now.
● I hope that answers all your questions.
● If we can be of any further assistance, please let us know.
● Let me know if you need any help.
● For further details…
● If you have any (more) questions (about)…
● In the meantime, if you need any more information,
● I you need more information/more info/further information,
● I know that’s a lot to take in, so let me know if anything I’ve said doesn’t make sense.
● … please do not hesitate to contact me.
● … please feel free to contact me/to get in touch.
● … please let me know.
● … drop me an email/drop me a line.
2/ 表達致歉
● Thanks you for your understanding/for your patience.
● Thanks again for your understanding/for your patience.
● Once again, please accept our apologies for any/the inconvenience caused / for the delay/
for the misunderstanding.
● I hope this is okay with you.
● I really hope we can find a solution soon.
● I hope you can understand.
● Sorry I couldn’t be of more help.
3/ 結尾致謝
● Best regards,
● All the best,
● Best wishes,
● Cheers,
● Have a great weekend!
● Have a wonderful day!
If you want to have the WORD document, please follow 粥粥小黑皮 and reply 2020.
Thanks in advance！
希望這些整理可以幫助你節省很多時間，一共150多個句子，讓小白玩家可以儘快上手。使得你的郵件表達能力更加多樣化和豐富。
工作實戰案例：都是在工作中比較高頻使用的郵件範本，都經過多次修改，供大家參考。
1.會議邀請
Hi XXX:
Thanks for your suggestion,
Priori to discussion with XXXX, we will arrange a meeting on Wednesday morning to collect the expectation from the XXX team. After we align the final proposal regarding the XXXX, I will propose a detail planning to you.
Thanks
2.關於發票：
Hi XXX:
I hope this finds you well.
The invoices had been dispatched to your offices but just for your electronic records, a copy is attached.
Thanks
3.關於合同修改：
Hi XXXX
Thanks for your email.
Following on from your call with our team yesterday, we have added XXXX to our SOW at no extra charge.
We have attached the updated order form to this email.
Could you please:
- Review the form;
- Update your company information which we require in the order form;
- Send the form back by email; and
- Confirm you have accepted our minor adjustments to the XXX（previous doc） we sent through earlier this week.
Would it possible to turn this around today for us?
Thanks and regards
4.會議筆記：
Hi all:
Thanks for your time today and it was a very constructive meeting between A and B, per our alignment please find the meeting minutes below:
- XXXX
- XXXX
- XXXX
-
XXXX
Next steps:
- XXXX
- XXXX
- XXXX
-
XXXX
Separate following up will be provided later regarding individual next step.
Feel free to let me know if there could be any questions.
Nice weekend ！
補充：
關於英語郵件中附件的小心得：
寫郵件時需要集中精力，因為在郵件中的每個字，每句話所傳達的資訊都代表著個人或者公司的立場。所以一定要慎重，反復檢查。附件作為郵件中的關鍵資訊，更是要加以重視。因為，附件一般包含“報價，合同，商務策劃案，文稿”等重要商業資訊。所以，結合以往的工作經驗，給到一些tips。
1.附件審批：
若涉及合同，報價等重要檔，一定要先和上級領導提前sign-off，確認內容時準確無誤後再加入到郵件內。
2.附件的檔案名：
附件的檔案名記得要針對收件人進行優化，應該具有很強的識別性，好的檔案名是“當對方下載後不需要重命名的”，直接放在資料夾保存。
雖然是很小的一個細節，但是能體現你工作的溫度，你是在為下一個接手的人（同事，客戶）著想的。
3.發送前檢查
我在發送線一般都會檢查至少兩遍，一般檢查兩個點：
a.附件是否有被添加，數量是否正確
b.點擊預覽，看檔是否能夠打開
c.再次查看附件的內容，尤其是報價和合同，我會整體再檢查一遍
4.點擊發送
自信的點擊發送，耐心等待回復